Course Outline
Conflict
Aims of the Course:
This course will help managers and supervisors to learn and develop an understanding
About interpersonal relationships at work. The pressures of modern business, new technology, mergers, acquisitions and redundancies put stress on working relationships and resulting in conflict. The course will help managers and supervisors to avoid, minimise and reduce conflict in the workplace.
The course will cover:
- Factors that create conflict
- Team Leader interventions
- The role of policies & procedures
- The role of communication
- Counselling Skills
- Positive and Negative Conflict
- Record keeping
- Personal Action Plans for improvement
Target Audience:
Anyone that has to get the best out of work teams and individuals. Those that have to motivate and mediate when things go wrong with workplace relationships. This is a knowledge area for every Team Leader, Supervisor and Manager.
Duration: 1 day
Human Resources , Training and Recruitment